Our Returns, Refunds and Exchange Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the conditions outlined in this policy.
7-Day Return and Exchange Window
ElectroWise accepts eligible returns and exchanges within 7 days of the customer receiving the order.
The 7-day return window applies to eligible change-of-mind returns as well as returns for defective, damaged, incorrect, or significantly different products, subject to the conditions and exceptions described in this policy.
1. Return Period
Customers may request a return within 7 days of receiving the product. The return request must be submitted within this 7-day period.
This includes eligible returns due to a change of mind, provided that the product meets the applicable return conditions described in this policy.
- For change-of-mind returns, the product must be unused, undamaged, and in a condition suitable for resale.
- The product should be returned with its original packaging, accessories, manuals, warranty cards, tags, and other items supplied with the order, where applicable.
- The product must not show signs of misuse, improper handling, installation, alteration, or physical damage caused after delivery.
- Products that are explicitly marked as non-returnable or subject to special return conditions are excluded from the standard return policy.
- We may inspect the returned product before approving a return, exchange, replacement, or refund.
Important: The unused, undamaged, and resale-condition requirements primarily apply to change-of-mind returns. If a product is defective, damaged, incorrect, or significantly different from its description, please contact us within 7 days of receiving the product. Such products may have been opened or used as necessary to identify or demonstrate the reported issue and will be handled according to the applicable section of this policy.
2. Change-of-Mind Returns
We accept eligible change-of-mind returns within 7 days of receiving the order, provided the product meets the return conditions stated in this policy.
For a change-of-mind return, the customer is responsible for the applicable return delivery or shipping charges. Original delivery charges, if any, may also be non-refundable.
Once the returned product is received and inspected, we will process the eligible return in accordance with this policy.
3. Defective, Damaged, Incorrect, or Significantly Different Products
If you receive a product that is defective, damaged, incorrect, or significantly different from its description on our website, please contact us within 7 days of receiving the product.
After verification, we will provide one of the following solutions, as applicable:
- Replacement with the same product, subject to availability.
- Exchange for another available product.
- Refund if a replacement or exchange is not available.
For approved returns due to a defective, damaged, incorrect, or significantly different product, we will bear the applicable return delivery or shipping charges.
Customers may be asked to provide photographs or videos of the product and the issue to help us verify the claim.
4. Exchanges
Exchange requests may be submitted within 7 days of receiving the order, subject to product availability and the return conditions stated in this policy.
If the requested replacement product is unavailable, ElectroWise may offer an alternative product, store credit, or a refund, as applicable.
If the replacement product has a higher price than the original product, the customer will be required to pay the price difference. If the replacement product has a lower price, the applicable difference may be refunded or provided as store credit.
5. Refunds
Once a returned product has been received and inspected, ElectroWise will notify you whether the return has been approved.
For approved refunds, the refund will be processed using the applicable original payment method or another mutually agreed payment method, depending on how the order was paid.
Once an approved returned product has been received and inspected, ElectroWise Pakistan will initiate the applicable refund within 7 days. The time for the customer to receive the refund may vary depending on the payment method and the relevant bank or payment service provider. Customers will be informed once the refund has been initiated.
For approved returns due to a defective, damaged, incorrect, or significantly different product, applicable return delivery or shipping charges will be covered by ElectroWise.
6. Return and Delivery Charges
- Change of mind: The customer is responsible for applicable return delivery or shipping charges.
- Defective product: ElectroWise will cover the applicable return delivery or shipping charges after verification.
- Damaged product: ElectroWise Pakistan will cover the applicable return delivery or shipping charges after verification.
- Incorrect product received: ElectroWise Pakistan will cover the applicable return delivery or shipping charges after verification.
- Product significantly different from its description: ElectroWise will cover the applicable return delivery or shipping charges after verification.
7. Products That Cannot Be Returned
Certain products may not be eligible for return due to their nature, hygiene requirements, software licensing, customization, installation, or other specific conditions.
Any product that is subject to special or non-returnable conditions will be clearly identified on the relevant product page, where applicable.
Products that have been customized, modified, installed, activated, or used in a manner that makes them unsuitable for resale may not be eligible for a change-of-mind return.
8. How to Request a Return or Exchange
To request a return or exchange, please contact us within 7 days of receiving your order. Please provide your order number and details of the product you wish to return or exchange.
For defective, damaged, incorrect, or significantly different products, customers may be asked to provide photographs or videos showing the issue so that we can assess the claim and arrange the appropriate solution.
Please do not send a product back without first contacting us and receiving return instructions.
9. Product Inspection
All returned products may be inspected before a return, exchange, replacement, or refund is approved.
If a returned product does not meet the applicable return conditions, ElectroWise may decline the return or refund and may return the product to the customer.
10. Fraud Prevention
To prevent and detect fraud or abuse, ElectroWise may request additional information or documentation where reasonably necessary to process a return, exchange, replacement, or refund.
11. Contact
If you have any questions about our Returns, Refunds and Exchange Policy, or if you would like to request a return or exchange, please contact us using the details below:
- Phone / WhatsApp: +92 333 1905683
- Email:
- In-Store Pickup / Address: 65-B, Lower Ground, Divine 2 Plaza, Airport Road, Lahore, Pakistan
Policy Summary
| Policy Attribute | Details |
|---|---|
| Country | Pakistan |
| Return Period | Return requests accepted within 7 days of receiving the order |
| Change of Mind | Accepted within 7 days of receiving the order, subject to the return conditions |
| Defective Products | Replacement, exchange, or refund available after verification |
| Damaged Products | Replacement, exchange, or refund available after verification |
| Incorrect Products | Replacement, exchange, or refund available after verification |
| Product Different From Description | Replacement, exchange, or refund available after verification |
| Exchanges | Accepted within 7 days of receiving the order, subject to product availability and return conditions |
| Product Condition for Change-of-Mind Returns | Generally unused, undamaged, and in original packaging with accessories and included items |
| Change-of-Mind Return Charges | Paid by the customer |
| Defective / Damaged / Incorrect Return Charges | Covered by ElectroWise after verification |
| Refund Processing | Approved refunds initiated within 7 days after the returned product is received and inspected |
| Return Inspection | Returned products may be inspected before approval |