Last updated: 17 October 2026
These terms explain how orders placed with ElectroWise are handled. Please read them together with the linked shipping, returns and privacy policies before ordering. ElectroWise supplies electrical accessories, smart switches, sockets and related products to customers in Pakistan.
Choosing products
Check the selected colour, configuration, dimensions, electrical ratings and compatibility before placing an order. Ask us about any uncertainty. Product photographs are illustrative; display settings can affect colour. We will discuss a material specification or availability change with you rather than substitute a different item without agreement.
Prices and order confirmation
Prices and checkout totals are in Pakistani Rupees (PKR). An order number or automated acknowledgement records your request; availability and delivery arrangements may still need confirmation. If we discover an incorrect listing or cannot fulfil an item, we will contact you about the available options. Any revised price or substitute requires your agreement.
If you decline an alternative or we cannot supply a paid item, we will arrange a refund for the cancelled item and any delivery amount attributable to it.
Paying for your order
Use only the methods offered at checkout. Cash on delivery is paid when the parcel is delivered. Direct transfers are checked manually: confirm availability and receiving details with ElectroWise on WhatsApp before paying, and send your order number and transaction reference afterwards. A screenshot or an order marked On hold is not confirmation that funds have reached us. Advance-paid orders are processed after receipt is verified.
Do not share PINs, OTPs or banking passwords. Payment instructions displayed in checkout or confirmed by our stated contact channel should be used for your order.
Delivery and changes
Our Shipping & Delivery Policy explains coverage, charges and estimates. Provide an accurate address and reachable telephone number. Contact us promptly to request an address change or cancellation before dispatch; we will confirm whether it can still be made. After dispatch, any return is handled under the returns policy.
Returns and product support
The Returns, Refunds & Exchanges Policy sets out the existing seven-day request window and eligibility conditions. Refer to it for defective, damaged or incorrect goods, change-of-mind returns, inspections and refunds.
Warranty coverage depends on what is expressly stated for the particular product or supplied documentation. Ask us before purchase if coverage is unclear. Electrical installation should be undertaken by an appropriately qualified person. Product-specific installation advice does not replace professional assessment.
Using the website
Do not submit false orders, misuse accounts or interfere with the website. Content and third-party brands retain their respective ownership. We may correct website errors or carry out maintenance. Personal information is handled as explained in our Privacy Policy.
Questions and policy changes
For questions or requests, contact ElectroWise on WhatsApp: +92 333 5217790 or email khalilshiekh0449@gmail.com. Include your order number when your enquiry concerns an order.
We will try to resolve order concerns directly with you. These terms operate subject to applicable Pakistani law and do not remove rights that cannot lawfully be excluded. Updates are dated here; later changes do not automatically rewrite an order already confirmed with you.
Related policies: Privacy Policy · Terms & Conditions · Shipping & Delivery · Returns, Refunds & Exchanges.