Last updated: 17 October 2026
This policy describes how ElectroWise handles information connected with browsing our store, placing an order and contacting our team. It covers our website and the customer enquiries we receive through email, forms and WhatsApp.
Information connected with your order
Checkout asks for your name, contact details and billing or delivery address. We also keep the products ordered, amounts, order status and messages needed to manage the purchase. If you send a transfer receipt, it may include sender or bank information; share only what is needed to identify the payment.
We do not ask you to send banking passwords, PINs, OTPs or card security codes. Our current checkout uses cash on delivery and manually verified transfers rather than collecting card details.
Why information is used
- To answer enquiries, check availability, verify transfers and fulfil orders.
- To arrange delivery, communicate status and handle returns or refunds.
- To maintain transaction records, investigate misuse and operate the store.
Service providers and communications
Delivery partners receive the name, telephone number, destination and order information necessary for their service. Website hosting, maintenance, email and messaging providers also process information needed to operate these services. A WhatsApp enquiry is handled through WhatsApp, and email correspondence through our email provider; those services have their own privacy practices and may process data outside Pakistan.
Cookies and third-party content
Store cookies and browser storage support the basket, sessions and sign-in features. Server logs can record IP addresses, browser details and requested pages. External content and services, including remotely loaded fonts, receive technical request information when your browser connects to them. Analytics or advertising integrations, when enabled, may use cookies and usage signals for measurement or promotion.
Browser settings let you restrict cookies, although this can disrupt checkout. Newsletter signup is optional. You can unsubscribe from promotional messages; order and service messages are separate.
Keeping information and responding to requests
Order and support records are retained for fulfilment, after-sales service, accounting and applicable recordkeeping obligations. Retention can differ by record and service provider. We use safeguards appropriate to operating the store, but cannot promise that online communication is risk-free.
You may ask what information we hold, request corrections or request deletion. We may verify your identity and explain any records that must be retained for accounting, disputes or other applicable obligations. Only provide the information needed for your request.
Contact and updates
For questions or requests, contact ElectroWise on WhatsApp: +92 333 5217790 or email khalilshiekh0449@gmail.com. Include your order number when your enquiry concerns an order.
Updates will be dated on this page as the store and its services change.
Related policies: Privacy Policy · Terms & Conditions · Shipping & Delivery · Returns, Refunds & Exchanges.